FAQ

Orders and Shipping

For an accurate overview of orders and shipping, our established approach is that where do you ship? We ship only within the United States.

To set precise expectations about orders and shipping, the relevant commitment is that is shipping free? Yes. Standard shipping is free for all U.S. orders.

For clear guidance on orders and shipping, our service position is that how long does delivery take? Processing normally takes 1–2 business days and estimated carrier transit after dispatch is 4–6 business days.

For an accurate overview of orders and shipping, our established approach is that will I receive tracking? Yes. A tracking number is sent after shipment.

Returns and Refunds

When considering returns and refunds, the customer-facing rule is that can I return or exchange an item without giving a reason? Yes, for eligible items within 30 days after delivery.

To explain our approach to returns and refunds, our policy provides that who pays return shipping? melin pays approved return shipping for no-reason returns, exchanges, and quality-related returns.

For practical reference regarding returns and refunds, the practical result is that when is a refund issued? Approved refunds are sent to the original payment method within 5–10 business days after receipt and inspection.

For a straightforward understanding of returns and refunds, our policy provides that which items are not returnable? Customized products, clearance items, gift cards, and opened intimate, personal-care, or hygiene-sensitive goods, except where law requires otherwise or the item is defective.

Orders, Payments, and Products

When considering orders, payments, and products, our established approach is that can I cancel an order? An order may be cancelled before shipment when fulfillment has not begun. After shipment, the Refund Policy applies.

For transparency around orders, payments, and products, please note that which payment methods are accepted? Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover in USD, subject to the methods displayed at checkout.

When reviewing orders, payments, and products, the controlling expectation is that how are taxes handled? Applicable taxes are collected as required by law.

For dependable guidance on orders, payments, and products, our service position is that where can I find size, material, care, and safety details? Review the applicable performance hats and headwear, water-ready and weather-conscious headwear, beanies, related travel and headwear accessories product page.

Contact

For dependable guidance on contact, we apply this requirement: email support@melinbree.shop or call 512-500-0902. Customer service hours are Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).

Merchant Information

Business name: melin

Trade name: melin

Email: support@melinbree.shop

Phone: 512-500-0902

Physical address: 8187 Glade Bank Dr, Manassas VA 20111, United States