Refund Policy

30-Day Returns and Exchanges

As part of our standards for 30-day returns and exchanges, the practical result is that melin offers a 30-day no-reason return and exchange period for eligible items. Contact support@melinbree.shop within 30 days after delivery before sending anything back.

For an accurate overview of 30-day returns and exchanges, the applicable commitment is that for approved no-reason returns, exchanges, damaged items, incorrect items, and quality issues, melin pays the return shipping cost and provides a prepaid label or equivalent free return arrangement.

Order Cancellation

To explain our approach to order cancellation, our established approach is that an order may be cancelled before shipment when fulfillment has not begun. After shipment, the order is handled under this Refund Policy.

Return Address

For customer confidence in return address, our operating standard is that the default return address is 8187 Glade Bank Dr, Manassas VA 20111, United States. Do not send a return until return instructions have been issued.

Contact

When considering contact, we apply this requirement: customer service hours are Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles). Email support@melinbree.shop or call 512-500-0902.

Eligibility

For a straightforward understanding of eligibility, our service position is that returned merchandise must be in a condition that allows reasonable inspection and must include the components and packaging supplied with the order when reasonably possible.

For clear guidance on eligibility, the practical result is that customized products, clearance items, gift cards, and opened intimate, personal-care, or hygiene-sensitive goods are not returnable unless applicable law requires otherwise or the item is defective.

Refund Timing

For customer confidence in refund timing, our established approach is that after an approved return is received and inspected, the refund is sent to the original payment method within 5–10 business days. A bank or card issuer may require additional posting time.

Merchant Information

Business name: melin

Trade name: melin

Email: support@melinbree.shop

Phone: 512-500-0902

Physical address: 8187 Glade Bank Dr, Manassas VA 20111, United States